Order Process Overview:
Orders can be placed on our website or by email, phone or fax. If ordering online, you will receive an immediate order acknowledgment by email.
A branding specialist will review all the details of your order and artwork and will be in touch during business hours with any questions or suggestions. The specialist will then send a final order confirmation to you including a delivery date. Be sure to mentioned any deadlines you may have when placing your order.
Approximately 1-3 days after order placement, you will receive an e-proof via email to review and approve for production.
Your dedicated specialist will help you every step of the way to ensure that you get exactly what you want, how you want it and delivered when you need it.
Can I Request A Specific Pantone (PMS) Color For My Imprint?
Yes, specific pantone colors can be requested. With some products, a color matching charge may apply. There are also a few products where exact color matching is not possible due to limitations with the printing process.
We will confirm your imprint color requirements with you upon order placement. Your branding specialist will also inform you of any limitations or PMS color matching charges that may apply before proceeding with your order.
Can I Cancel Or Change My Order?
Most orders can be cancelled any time before it goes into production. Once you have approved the e-proof for your order and production is underway, cancellations cannot be accepted. Certain products such as retail books and journals cannot be cancelled after the order has been processed. If cancelleling a special order or custom order, a cancellation fee will apply, and will vary based on the scope of the project. Contact your branding specialist for any cancellation requests.
Overruns and Underruns Policy
Due to manufacturing standards and production quality, there will occasionally be overruns or underruns on an order. The industry standard for most is +/- 5%. What this means is that a manufacturer my add 5% additional product to the print run in anticipation of rejecting the printing quality of some printed items. Those rejected items will be removed from your order before shipment. As a result, there may be up to 5% additional product shipped, or up to 5% product under-shipped. We do our very best to reduce the possibility of this occurrence. Historically, 99% of orders with Brand Spirit are shipped in the exact quantities ordered.
We normally ship orders via UPS or FedEx. LTL trucking carriers are used as needed for large (palleted) shipments. We are happy to ship your order using your UPS or FedEx account if requested. Final shipping charges will be determined upon order shipment and will be added to your final invoice. Estimated shipping costs may be obtained in advance upon request.
The shipping method for your order is determined based on a combination of your in-hands date requirement as well as the item production time. Our standard shipping method is ground service. You will be notified in advance If rush shipping is required to meet your deadline. We will first obtain your approval before using any non-ground (air) shipping methods.
Can I Return Samples?
Many samples priced $15.00 or less are shipped at no charge when a valid UPS or FedEx account number is provided for shipping. If there is a charge for any samples ordered, the sample item is priced at a reduced cost to make product evaluation more convenient for you. Most samples ship direct to you from our supplier partners and cannot be returned. However, there may be the option to receive a credit for the sample cost if you were to place a bulk order for that item. Please contact one of our branding specialists to inquire about further details specific to your inquiry.
What Does Risk-Free Ordering Mean?
DEADLINE DELIVERY GUARANTEE: If you have a critical deadline, we will only accept & process your order if we can commit to meeting your deadline. Rest assured that your order is in good hands. We haven't missed a deadline yet! Please be sure to comnmunicate any critical deadlines when placing your order.
100% SATISFACTION GUARANTEE: We want you to be 100% satisfied with your purchase with us. If for any reason there are any product or decoration quality issues, we will work with urgency to resolve the matter with a product replacement, credit or a refund (which may require product return).
If you're happy, then we're happy! Let us know how we can serve you. Give us a call at 1 (877) 804-7906 or email us at firstname.lastname@example.org